Frequently Asked Questions
Everything you need to know about our precision tools and services.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery times vary by location.
What is your return policy for tools and equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Do PROXXON products come with a warranty?
Yes, all our power tools come with a 2-year warranty against defects in materials and workmanship from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for bulk commercial orders.
Can I purchase replacement parts for my machine?
Absolutely. We maintain a comprehensive stock of spare parts for all current and many discontinued models to ensure your tools remain functional for years.
How can I track my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.